Jira Service Management,the new frontier of Service Management . . . for all teams
Jira Service Desk is enriched with the features of Opsgenie to create Jira Service Management. the most complete and collaborative service management solution for (and for more than) modern ITSM, Development and Operations teams.
Are you already using JIRA SERVICE DESK? Or do you have OPSGENIE instances?
Discover what changes in the FAQ section.
Why Jira Service Management?
With JSM, all corporate teams, from IT to HR and Legal, have an easy and quickly implementable Service Desk tool that is more intuitive and scalable, for an excellent experience of service to employees and customers.
An open and collaborative platform where to track work and keep tickets and corporate data linked, for transparent management that can respond more quickly to requests, unforeseen events, and modifications.
Get the most out of your work thanks to the new link between Development and Operations. More fluid management and crucial activities managed with priority, to increase impact on the customers’ side, reducing risk
Much more than a Service Desk
Incident Management based on Opsgenie
Manage incidents faster and more efficiently thanks to the inclusion of OpsGenie features, such as on-call planning, notifications, swarms of incidents, and others.
Obtain an end-to-end incident resolution process between the Dev and Ops IT teams thanks to the new integrations with Jira Software, Bitbucket, and Confluence.
Change management created for DevOps
Take smarter decisions on modifications to services, with richer contextual information, on both the development and infrastructure sides.
Innovate faster with automatic change risk assessments, advanced approval workflows, and deep integrations with the most popular CI/CD tools.
Intuitive and extraordinary Service experiences
Increase transparency and collaboration with the new ticket categories designed to support service requests, incident management, and the management of problems and modifications.
Exploit the new functionalities, such as block ticket actions and the machine learning features, to work in smart mode and simplify and speed up services.
JSD is now Jira Service Management. In the case of Servers and Data Centers, on renewal or version update you will have a more complete product, rich in functionality for IT and Operations teams. Conversely, in the case of Cloud licences, access to the Opsgenie features and to the new JSM functionalities will be shortly and automatically available.
No, the JSM price list will be the same as that of Jira Service Desk.
For more information, see the page “Cloud and Data Center Migration”
The Opsgenie features are now part of the rich JSM functionalities; this does not mean, however, that Opsgenie will no longer be available for purchase or renewal as an individual product. Customers with existing Opsgenie instances can, therefore, choose to purchase a Jira Service Management and link their Opsgenie instance, obtaining a single cost centre and access to all features of both products.