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From IT Service Management to Business Collaboration

A modular and open architecture for a fully digital model enabling agile collaboration and data-driven decisions

The Company

illimity Bank is a high-tech Italian banking group founded and led by Corrado Passera, created with the aim of responding to specific market needs through an innovative and specialised business model. Founded in 2018 in Milan, it now has over 700 employees.

What they say about us

We consider the adoption of Atlassian solutions a great step forward in terms of the digitalisation of corporate processes. Thanks to the cloud, the IT department has been relieved of all issues related to licence renewals and the much more delicate matters of operational security management. In addition, the virtuous circle generated by this digital transformation also benefits the end customer, thanks to the significant improvement in collaboration both between the various departments and between inside and outside the company.

Francesco ZitellI - Team Leader Collaboration Solution di illimity Bank

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Facilitating the activities of colleagues and introducing a collaboration solution, starting with the ticketing service, which simplifies operations for users and agents in the IT department.

Atlassian Cloud for managing the IT ecosystem and projects together with customers: a sharing tool to promote the concept of modern collaboration.

Jira Service Management: it proved to be the right ticketing platform for illimity Bank’s needs to implement modern IT Service Management, structuring flows and different ticket types to clearly track by type and time phase of the intervention.

The results of the collaboration

High safety standards

Provisioning between Atlassian Access and Azure Active Directory made SingleSignOn possible for over 700 employees

Improved user experience

Ease of use, intuitive and immediate user and agent experience

From IT to Business Collaboration

The platform was extended, creating numerous Service Management for different divisions and areas of the organisation

In working with illimity Bank, we leveraged our expertise in managing team and business needs, with the aim of steering the company towards shared, comprehensive, high-performance and internally manageable solutions. At the same time, we were able to implement articulated and progressive migrations between 2 different Cloud environments, maintaining a high level of service availability and responding quickly to the customer's strategic urgencies.

fabrizio galletti - Agile Consultant and Account Manager @ GetConnected

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And find out how Getconnected helped illimity Bank with business collaboration: